Knowledge base
Switching & cancelling
Notice periods, switching services and your rights as a customer. 4 guides.
All guides 4
Leaving the Netherlands: cancelling internet, phone and energy (checklist)Deregister with your municipality no more than 5 days before you leave and use the proof to end contracts. KPN and Ziggo let you end internet early when you emigrate, with proof; a phone on instalments must be paid off. A fixed energy contract can still carry an early termination fee, because emigrating doesn't cancel it. Timeline, notice periods and what to keep.7 min lezen
Your consumer rights with Dutch telecom providers: outages, slow internet and complaintsAfter an outage of more than 12 hours, Dutch providers must compensate you on request: one day's subscription fee for 12 to 24 hours, and more for longer outages. Internet must reach the minimum speed in your contract. If a complaint gets nowhere, the Geschillencommissie Telecom decides disputes up to €5,000 for a €50 fee, refunded if you win. ACM ConsuWijzer explains your rights and collects reports.7 min lezen
Dutch telecom contracts explained: notice period, switching service and bundle discountsThe Dutch terms you meet when ordering internet, TV or mobile, explained in English: opzegtermijn (notice period, at most one month after the initial term), overstapservice (the new provider cancels for you), nummerbehoud (number porting), bedenktijd (cooling-off), yearly price indexation and bundle discounts from KPN, Odido and VodafoneZiggo.7 min lezen
How to cancel a Dutch internet or phone contract (with English template letter)After the initial term, a Dutch telecom contract runs on indefinitely and you can cancel any time with at most one month's notice. During the initial term you usually pay the remaining months, unless you move abroad or somewhere the provider can't deliver. English template letter included.7 min lezen